PLACE IS A SCAM. PLEASE DO NOT GO TO THIS SHOP. The staff is incompetent and they will charge ridiculous prices. Please read other customers reviews if you arent sure. Took my car here for a check engine light after pep boys told me a solenoid needed to be replaced and they couldnt do it. The owner Chris re-diagnosed the the problem and agreed a solenoid needed to be replaced. He charged me almost $800 dollars and when I picked the car up the check engine light was still on and I now had a completely flat tire. Chris tried to tell me the tire was probably already leaking before I dropped it off despite me having driven hundreds of miles with no issues over the last several weeks. We then discovered there was a nail now in the tire that one of his employees had driven over in their parking lot. They patched the tire and told me they would fix the problem. Chris calls me 2 days later saying now he thinks its just the wiring but it will cost another $600 dollars to fix. He stated its not his fault he didnt fix the problem correctly the first time since "I told him to fix the solenoid" even though he called me and said he diagnosed that as the problem as well. He finally fixed a wiring issue after a week of working on the car and charged an additional $600 because he could figure out the problem the first time. The professional thing to do would have been to correctly diagnose and fix the problem the first time like a competent mechanic instead of becoming defensive and blaming the customer and the charging them twice for your own incompetence. If I could give 0 stars I would
TLDR: I asked this guy to fix a check engine light. He couldnt figure out the problem, blamed me, popped one of my tires and charged me twice. I will never go back. Please do not waste your money here.
Nick is conveniently leaving out that we did NOT diagnose his problem, Pep Boys did. He just asked us to replace the part THEY diagnosed as bad. They quoted him over $900, we did it for $778.86. They also gave him the wrong part number for his vehicle. I told him BEFORE doing the work that we did not diagnose his problem, and we cannot guarantee it resolves anything, and that Pep Boys could not have diagnosed a part that calls for about 4 hours to replace without having access to the part, computer, wiring, etc. to test ENTIRE circuit, because it is a CIRCUIT code, and that all they did was read a code and guess. That is not a diagnosis. He asked us to replace part anyway. We did. it didn't fix problem. THEN we took it all apart, gained access to wiring and part, performed EVAP system testing, verified only 6.3 volts from computer when commanded, and it requires 12 volts, indicating failed wire in harness that is not accessible. Ran new wire from fuse panel to component, verified operation, and charged him less than original, CERTAINLY less than replacing a complete wiring harness as the dealer would have done to him. Seems he should be mad at Pep Boys for taking his money and giving him an incorrect diagnosis and false hope. I cannot be responsible for another businesses incompetence, and a person who does not want to pay someone to diagnose properly, nor who chooses to ignore it when he is told BEFORE work is done that we cannot guarantee what he asked us to do would fix his problem, and told us to do it anyway.
- RPM Automotive
